FAQ

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@carblux.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

We specialize in customizing steering wheels for any vehicle. Whether you have an OEM, OEM equivalent, or aftermarket core, we can transform it into your dream design. We use various materials and techniques to reshape and refinish the steering wheels according to your preferences. No matter what brand or model you drive, we can handle it.


All orders are processed online and paid using Paypal or credit card.

If you are looking for a special carbon fiber finish, colored leather/Alcantara, or custom logo on the steering wheel, here are the links to the add on items.
*Special Carbon Fiber Finish Option
*Special colored leather or Alcantara Option
*Customize Logo Service
*LED Shift Light Module Option
You will have to add those options to the cart together with your steering wheel purchase.

To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture screenshot or video for the issue you get.
  • Specify which template and version you are using.
  • Describe clearly how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Unable to find satisfactory answers ? Contact Support