Refund Policy

Refund Policy

We have a 14 day returns and refund policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping will need to be paid for all returns.

To start a return, you can contact us at support@carblux.com and we will respond in 24 hours. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package in 3 working days. We will ensure you receive your refund on receipt of your items being returned to us. Items sent back to us without first requesting a return will not be accepted.

Please be aware as stock levels may change we would always ask you to email us first and we will ensure your case is dealt with fully to ensure a satisfactory outcome.

You can always contact us for any return question at support@carblux.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you notice any damage please take photos for your records and contact us within 24 hours. Any clear coat damages will be accepted for return or exchanges within 30 days of the item being delivered.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 24 hours of receipt of delivery. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have placed a order and want to cancel your item there will be a 50% restocking fee.

Please note that custom made-to-order orders such as steering wheels, returns will be subject to a 50% restocking fee that excludes shipping and handling.

ALL RETURNS OR EXCHANGES OR DAMAGED ITEMS WILL BE ACCEPTED IF IT HAS BEEN LESS THAN 14 DAYS SINCE DELIVERY. Once we send a return label you will have 7 days to send the item back once it is past the 7 days we will not accept the return and you will not receive your refund.

 

Customer Support 24/7

📧 Email: support@carblux.com